Mealz Concepts, LLC

Terms and Conditions of Use

Last Updated: January 8, 2026

This website and related online services (collectively, the "Website" or "Platform") are owned, operated, licensed, or controlled by Mealz Concepts, LLC ("Mealz," "we," "us," or "our") and are provided for your personal or organizational use, subject to these Terms and Conditions of Use ("Terms").

The use of "you" or "your" refers to any individual or entity accessing or using the Platform, including browsing, submitting inquiries, creating an account, or placing, managing, or supporting meal orders, catering orders, group dining arrangements, or reservations.

By accessing, using, browsing, or downloading any materials from the Platform, you agree to be bound by these Terms without limitation or qualification. If you do not agree, do not use the Platform.

Mealz reserves the right to modify these Terms at any time. The most current version will be posted on the Platform, and your continued use constitutes acceptance of any changes.

1. Eligibility and Capacity

You represent that you are at least 18 years of age, or are an emancipated minor or have legal parental or guardian consent, and are fully able and competent to enter into these Terms. The Platform is not intended for children under 13.

If you use the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Nature of the Platform; Independent Restaurants and Deliverers

Mealz provides a technology platform that allows users to discover restaurants, coordinate group dining, request catering or meal orders, facilitate reservations, and receive order-related communications.

Mealz is not a restaurant, caterer, food preparer, or delivery service.

Restaurants, venues, caterers, and food providers ("Food Providers") are independent third parties.

Delivery services or restaurant-provided delivery ("Deliverers") are also independent third parties.

Mealz does not control, verify, or guarantee:

You acknowledge that all food-related services are performed solely by the Food Provider and/or Deliverer, and Mealz is not responsible for their acts or omissions.

3. Account Registration and Security

Certain features may require account creation. You agree to provide accurate, complete, and current information and to keep login credentials secure.

You are responsible for all activity occurring under your account and must notify Mealz immediately of any unauthorized use.

4. Permitted Use and Restrictions

Mealz grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for lawful purposes consistent with these Terms.

You may not, without prior written consent:

5. Intellectual Property

All content on the Platform—including text, graphics, logos, interfaces, software, and layout—is owned by or licensed to Mealz and protected by intellectual property laws.

You may download a single copy of content for personal, non-commercial use only, provided proprietary notices are not removed.

6. User Submissions

The Platform may permit you to submit reviews, comments, feedback, photos, or other materials ("User Submissions").

By submitting User Submissions, you grant Mealz a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and create derivative works from such submissions in connection with the Platform and Mealz's business.

You represent that:

Mealz reserves the right to remove User Submissions at its discretion.

7. Communications and Text Messaging

By using the Platform, you consent to receive communications from Mealz, including emails, calls, and text messages related to your account, inquiries, orders, reservations, and delivery status.

Marketing messages will be sent only where permitted and subject to opt-out rights. Transactional and operational messages may continue even if you opt out of marketing communications.

8. Orders, Payments, and Cancellations

8.1 Payment Processing

When you place an order or request through the Platform, you authorize Mealz or its third-party payment processor to charge your designated payment method.

Mealz and its payment processor act as agents of the Food Provider for payment collection. Your payment obligation to the Food Provider is satisfied upon receipt of payment by Mealz or its processor, subject to chargebacks or reversals.

Mealz does not store full payment card numbers.

8.2 Cancellations, Changes, and No-Shows

Cancellation and change policies are determined by the Food Provider and disclosed at or before ordering. You may be charged some or all of the order amount depending on those policies.

If delivery cannot be completed due to inaccurate information, unavailability, or failure to receive the order, charges may still apply.

8.3 Refunds

Unless otherwise expressly stated, all payments are final and non-refundable, subject to Food Provider policies and applicable law.

8.4 Fees and Promotions

Mealz may establish, modify, or remove service fees, credits, promotions, or discounts at any time. Promotional credits are non-transferable and have no cash value.

9. Privacy

Your use of the Platform is subject to the Mealz Privacy Policy, which is incorporated by reference.

10. Disclaimers

THE PLATFORM AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, MEALZ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Mealz does not guarantee uninterrupted, error-free operation or the accuracy of menus, pricing, availability, delivery timing, or Food Provider information.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEALZ SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR ANY FOOD OR DELIVERY SERVICES.

Mealz's total liability, if any, shall not exceed the amount paid by you to Mealz for the transaction giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Mealz and its affiliates, officers, employees, and agents from claims arising out of:

13. Termination

Mealz may suspend or terminate access to the Platform at any time, with or without notice, for conduct it deems unacceptable or in violation of these Terms.

Provisions that by their nature should survive termination shall survive.

14. Arbitration

Mealz may elect to resolve disputes by binding arbitration under the rules of the American Arbitration Association. Arbitration will be conducted on an individual basis in Orange County, Florida.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. You consent to exclusive jurisdiction and venue in state or federal courts located in Orange County, Florida, except where arbitration applies.

16. General Provisions

17. Contact Information

Mealz Concepts, LLC

Attn: Legal Department

4700 Millenia Blvd, Suite 400

Orlando, FL 32839

Email: legal@mealzconcepts.com